Terms of Use

Last updated: March 9, 2026

These Terms of Use ("Terms") govern your access to and use of the Twinning application and related services (the "Service") provided by Twinning ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. By creating an account, you represent that all information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized use of your account.

2. The Service

Twinning provides a private AI digital twin that connects to your digital life, learns your preferences and routines, and acts on your behalf to manage tasks across work and personal domains. The Service operates primarily on your device, with AI processing performed via direct API calls from your device to third-party LLM providers.

3. Your Content and Data Ownership

You retain full ownership of all data, content, and materials you provide to or generate through the Service ("Your Content"). This includes all data from connected third-party services, all context and preferences your twin learns, and all outputs (drafts, summaries, actions, recommendations) produced by your twin.

By using the Service, you grant us a limited, non-exclusive license to process Your Content solely as necessary to provide, maintain, and improve the Service. This license does not permit us to access, store, or use Your Content for any purpose other than delivering the Service to you. Since Your Content resides on your device, this license is functional in nature — it enables the app to operate on your device.

You are solely responsible for Your Content, including ensuring you have the right to connect any data sources and that Your Content does not violate any third-party rights or applicable laws.

4. AI Features and Autonomous Actions

The Service uses artificial intelligence to perform tasks on your behalf. You acknowledge and agree that:

AI outputs may contain errors. Content generated by your twin (drafts, summaries, recommendations, actions) is produced by AI and may be inaccurate, incomplete, or inappropriate. You must review and verify AI-generated outputs before relying on them for important decisions or communications.
Autonomy levels are your responsibility. You control the level of autonomy granted to your twin on a per-Space basis (from "suggest only" to "full autopilot"). You are responsible for configuring appropriate autonomy levels and for the consequences of actions your twin takes on your behalf.
Actions taken by your twin are your actions. When your twin sends a message, makes a booking, or performs any action on your behalf, it is treated as if you performed that action yourself. You are responsible for these actions.
Twin-to-twin interactions. If you participate in collaborative Spaces, your twin may interact with other users' twins. Data shared within a collaborative Space is visible to all participants. You control what Spaces you join and what data is shared within them.

5. LLM API Keys and Third-Party Services

The Service currently uses API keys provided by us to access third-party LLM services (such as OpenAI, Anthropic, Google, and others). These API calls are made directly from your device to the LLM provider. You acknowledge that:

Data sent to LLM providers during API calls is subject to the respective provider's terms of service and privacy policy
We select providers whose API terms prohibit using customer data for model training, but we cannot guarantee third-party compliance
We may change LLM providers or offer you the option to use your own API keys in the future
LLM provider outages or changes may temporarily affect the Service

The Service may also integrate with third-party platforms and services (email, calendar, messaging, etc.) that you choose to connect. Your use of these third-party services is governed by their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party rights
Send spam, unsolicited messages, or deceptive communications through your twin
Impersonate another person or misrepresent your twin's actions as those of another individual
Attempt to gain unauthorized access to other users' accounts, data, or Spaces
Reverse engineer, decompile, or disassemble any part of the Service
Interfere with or disrupt the Service's infrastructure or security mechanisms
Use the Service to generate harmful, abusive, illegal, or misleading content
Abuse API call limits or attempt to circumvent usage restrictions
Use the Service for any purpose that could harm minors

7. Intellectual Property

The Service — including its design, code, features, branding, and documentation — is owned by Twinning and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand elements. You may not copy, modify, distribute, or create derivative works of any part of the Service except as expressly permitted.

For clarity: while we own the Service, you own Your Content. Outputs generated by your twin using Your Content belong to you.

8. Subscription and Payments

Access to the Service may require a paid subscription. Subscription details, pricing, and billing terms will be presented to you at the time of purchase. By subscribing, you agree to pay the applicable fees. Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled in accordance with the policies presented at the time of purchase and applicable law.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if we reasonably believe your use poses a risk to the Service, other users, or third parties. We may also discontinue the Service with reasonable notice.

Upon termination, your account information on our servers will be deleted. Your on-device data remains on your device and under your control — we cannot and do not delete it remotely.

10. Disclaimers

      The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-generated outputs will be accurate, complete, or suitable for any specific purpose.
    

You acknowledge that AI technology is evolving and that the behavior of your twin may change as models and the Service are updated. We do not guarantee specific outcomes or results from using the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Twinning and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from:

Your use of or inability to use the Service
Actions taken by your twin on your behalf
Errors or inaccuracies in AI-generated content
Unauthorized access to your account or device
Conduct of third-party services or LLM providers
Any other matter relating to the Service

Our total aggregate liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnity

You agree to indemnify, defend, and hold harmless Twinning and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, your violation of any third-party rights, or actions taken by your twin on your behalf.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms within the Service and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms. If you disagree with any changes, you should stop using the Service.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

15. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of that provision. These Terms constitute the entire agreement between you and Twinning regarding the Service and supersede all prior agreements.

16. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@twinnings.ai